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Chatbot-Prototyp für humanitäre Visa-Anfragen
Ziel der Challenge: Entwicklung einer Lösung zur effizienteren Bearbeitung der Anfragen Optimierung des Beratungsprozesses (Telefonische Beratung, automatische Triagierung, Verweisungen an andere Stellen oder Absagen) Prototyp-Test: Einsatz eines Chatbots zur ersten Anfragebearbeitung und Beratung
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Event finish
Project
The concept for the chatbot is ready! We started implementing it yesterday evening – stay tuned! :)!
Information to documents from Ruedy: 3. AGM info sheet – basic information on the legal requirements and on how to submit an application 4. Link to the Federal Administrative Court – collection of all judgements with the keyword humanitarian visa
Information to documents from Ruedy:
- Process flow – how we process requests at the moment
- Checklist for AGM employees – list of questions and topics covered in the telephone consultations, with some information on the areas
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